We've Made Some Changes, Here's What You Need To Know
Background
2020 saw work begin on the biggest overhaul of Personnel Checks in its history and we were proud to launch our new look brand on the second of this month. We hope you love it as much as we do!
As Personnel Checks grew, we identified three key areas that we realised deserved their own identity. As part of our overhaul, we have developed our brands so that we can deliver a more focussed service.
The Personnel Checks family of businesses now consist of the following:
Personnel Checks – Providing HR & Compliance solutions across all sectors, through pre-employment screening and DBS Checks, as well as safeguarding training and consulting.
TaxiPlus - Our specialist taxi and private hire division. Providing compliance support and background screening to licensing authorities across the nation.
Our new, cleaned up brands have been designed to match the clean, user-focused technology we are currently building.
Key Changes
The biggest change so far is that, as of the 2nd February we can no longer process payments via the website. A business removing their e-commerce facility may seem strange but, in our industry, it actually makes a lot of sense.
Many of the rules surrounding DBS Checks stem from what is known as ‘Eligibility’. The eligibility criteria, set by the Disclosure and Barring Service (DBS), confirm who can have certain levels of DBS Check and in which circumstances. Eligibility is a complicated area of legislation and understandably causes confusion.
This confusion means we are regularly inundated with orders from individuals and organisations purchasing checks that they weren’t eligible for. This means our team of advisors must spend a huge amount of time explaining why in these cases they can’t have the check and then processing refunds.
In some instances, we have worked out that each of our advisors was spending the equivalent of a full day each week dealing with these issues. The time they spend managing this is time that would be better spent liaising with customers that need our assistance.
By removing the online payment facility, we have instantly gained hours of time back that we can spend caring for our existing customers! You can still order online, but first you need a company order portal. This is the other key change.
Repeat Orders Portal
We have developed a system which automatically syncs your orders with your existing company account. When you place an order through your company’s unique portal, the details are automatically assigned to a member of our ops team who will then set up the required checks.
This system streamlines the order process meaning the checks are set up faster and you get the results back quicker. Setting up an order portal only takes a couple of minutes and is just a matter of setting up some login details.
If you need to set up a repeat orders portal, please drop us an email at letstalk@personnelchecks.co.uk, quoting your company name. We can then send you the instructions to set this up.
Once you’re all set up on the portal you can order as and when you need to, and we can start processing your checks asap.
The other major benefit, aside from speed, is the security of this process. By having an encrypted portal specific to your organisation, it means your data is protected and secure.
The Future
We are making these changes in line with technological improvements we are making behind the scenes. In the near future, Personnel Checks’ solution will be a one login, one dashboard solution. You will be able to manage your entire candidate onboarding and compliance all in one place.
All major updates and announcements will be communicated via our newsletter and social media pages. Make sure to sign up or follow us to make sure you’re kept in the loop!
For any more information about changes coming in Personnel Checks’ future, get in touch. Send us an email to letstalk@personnelchecks.co.uk with your query and we’ll get back to you asap.